HelpDesk Ticket Submission - Example

The following is what needs to be submitted when creating a new HelpDesk ticket for issues with technology in the classroom.

The email address to send your request to is the following:

helpdesk@mycacs.org

Hopefully your Subject Line will include something about what needs to be looked at.

In the main body of the ticket, we will need the following information to hopefully find a solution more easily and help get your technology back up and running sooner rather than later:

Teacher Name

Teacher Room Number

Issue(s) That Need Attention

An example HelpDesk Ticket could be:

(In the Subject Line of Email:) Network Printer Error

(In the Body Part of Email)

Chism

Room 221

When I try printing to any of the network printers, a page is printed out that says something about my creditials are invalid